1- after-sales service
n. service that continues after a product has been sold [eg: repairs etc]
2- buyer
n. 1 any person who buys anything 2 a person employed by a firm to buy
3- client
n. a person who buys services from a lawyer, architect or other professionals
4- close
v. to finalise a deal or sale; to make a sale
5- cold call
v. to telephone a prospect without previous contact - also n.
6- customer
n. a person who buys goods or services from a shop or business
7- deal
n. a business transaction - also v. dealer n.
8- discount
n. a reduction in the price; a deduction [usually expressed as a percentage (%)]
9- follow up
v. to continue to follow persistently; to maintain contact [eg: after a lead]
10- guarantee
n. a promise that a product will be repaired or replaced etc if faulty - also v.
11- in bulk
in large quantity, usually at a lower price
12- lead
n. useful indication of a possible customer to be followed up
13- objection
n. a reason given by a prospect for not buying - to object v. see overcome
14- overcome
v. [-came, -come] to overcome an obj-ection to show an objection is invalid
15- product
n. something made and usually for sale - to produce v. see service
16- prospect
n. a possible or probable customer; prospective customer
17- representative
n. sales representative person who represents & sells for a firm; salesperson
18- retail
v. to sell in small quantities (as in a shop to the public) - also n. see wholesale
19- service
n. work done usually in return for payment - to serve v. see product
20- wholesale
v. to sell in bulk (as to a shop for resale to the public) - also n. see retail
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